Shipping & Delivery

DiySneakers custom footwear is made to order. Please allow time for customization before your order is shipped.

How long does a custom sneaker order take?

Order review and processing: We normally begin processing custom requests within 2–3 business days after payment and order confirmation.

Customization: Customization typically takes approximately 7–14 business days. Complex designs, high order volume, weekends, and holidays can increase production time.

Shipping after dispatch: Shipping is typically approximately 7–15 business days. Delivery estimates are not guarantees and may be affected by destination, customs, weather, carrier delays, strikes, or other circumstances outside our control.

Where does DiySneakers ship?

We offer international shipping to supported destinations. Available delivery services can vary by country or region.

Which carriers may be used?

Depending on destination and fulfillment route, orders may be delivered through carriers or logistics providers such as DHL, UPS, FedEx, USPS, EMS, YunExpress, Yanwen, or other delivery partners.

When will I receive tracking information?

After your order is dispatched, a tracking confirmation will be sent when tracking information becomes available. Carrier tracking can take approximately 3–5 business days to show its first meaningful update.

Why has my tracking stopped updating?

International packages can go several days without a scan while moving between shipping facilities or customs checkpoints. If tracking has not updated for an extended period, contact us at support@diysneakers.com.

Can I change my delivery address?

If you need to change your delivery address, contact us as soon as possible. We generally cannot change an address after the package has shipped.

What if my package is delayed or missing?

If your order is significantly delayed or appears lost, contact our support team so we can review the tracking and available carrier options. Resolution may include carrier investigation, replacement, or another remedy depending on the circumstances.

Custom sneaker packaging

Custom shoe orders are packaged for shipment with the goal of protecting both the footwear and shoe box during transit.

Need help?

Email support@diysneakers.com. You can also review our Custom Sneakers FAQ, Returns & Exchanges, and Custom Sneakers Guide.

Business information

Company: Universal Communications Limited
Address: Room 602, 6/F, Kai Yu Commercial Building, 2C Argyle Street, Mong Kok, Kowloon
Email: support@diysneakers.com