Please read the Shipping&Delivery Policy carefully to learn more and guarantee your rights. Diysneakers obeys the law and values your shopping experience. Please contact support@diysneakers.com, if you need help. You can track your order here👈
SHIPPING
Express delivery areas: Global
Shipping logistics providers:DHL,UPS,THT,FedEX,Wanb and EMS,YunExpress,Yanwen
Tips
We currently accept major credit cards (VISA, Mastercard, AMEX, JCB) and PayPal payments.
Although you will be able to display prices in different currencies, we will still process orders in default US dollars.
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified.
You should receive a tracking confirmation email to track the status of your order within the 3-5 business day handling time after your order has been completely processed.
The order delivery time is divided into two parts
Order processing time:
Approximately 4-6 business days. It is the time elapsed between when the customer places the order and when we process the order to the delivery service. Generally, orders ship within 4-6 working days after order confirmation/payment. Orders made on the weekends or holidays might experience delay. Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Shipping time:
Approximately 7-15 business days. The daily order cutoff time for orders is 5:00 pm (PST). After the cutoff time, we will not process orders received on the same day. Normally, Overall delivery time since order received is 7-15 business days. Delivery time may experience delays due to unexpected situations, like customs inspection, severe weather, strikes, etc. Our products are delivered via UPS, USPS, and FedEx.
TRACKING
Once your order has been shipped, we will send you an e-mail notification.
If your order has just been sent out, please wait 3-5 business days for the updated tracking information.
If your order is already in transit, but has had no update for several days, usually it will be updated until the parcel reaches the next shipping station (may need 3-7 business days). Please kindly wait for updates.
If you still have concerns about the status of your parcel, please contact our customer support team by emailing us at support@diysneakers.com.
ADDRESS CHANGE
We are unable to change the delivery address once the package has been shipped. If you need to change the delivery address of your order, please contact us at support@diysneakers.com. or our online chatbot within 24 hours of placing your order.
DELIVERY TIME EXCEEDED
Delivery time may be delayed due to unexpected circumstances such as customs inspection, bad weather, strikes, etc. If your order is delayed, please contact us via email support@diysneakers.com within 24 hours after placing the order. We will confirm the situation with the shipping company in a timely manner. Thank you for your understanding and support.
SHIPPING RATES
MISSING ITEMS
We apologize if an order gets stuck at customs, sent back, or even lost during the delivery process! Please contact our support team at support@diysneakers.com to enquiry if you would like either a refund or a replacement for your order.
CONTACT INFORMATION
Company Name: Universal Communications Limited
Address: Room 602, 6/F, Kai Yu Commercial Building, 2C Argyle Street, Mong Kok, Kowloon
TEL:+852 63130109
Customer Service Email: support@diysneakers.com
Office Hours: +8:00 (9:00 AM-7:00 PM)